Beyond The Ordinary- Into The Extraordinary

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Hair Color Specific Policies

Policies

Custom Pricing & Final Starting Rates

Prices shown on our service menu and at the time of booking are starting rates. Final pricing may vary based on the services performed, product usage, and time required, and will be confirmed at checkout.

Card on File Requirement:

A card must be added to your Square profile 24+ hours before your appointment. Paying the deposit does not save your card. Add a card by calling the salon or signing into Square through your appointment confirmation. If no card is on file 24 hours before your appointment, it may be canceled or rescheduled. All card information is securely encrypted, and Radiant Rose Salon stylists can only see the last four digits.

Add-On Services

Any additional services you request or choose to add on during your appointment will be subject to an extra charge, unless specified differently by your stylist.

Customized Care

We are committed to the health and integrity of your hair. During your consultation, we may recommend specific add-ons—such as bond-building treatments or custom root melts—to achieve your desired look. Please feel free to ask your stylist for a personalized quote during your visit.

To ensure you only pay for the exact services and professional materials used, all pricing is variable. * Estimates: Any "guesstimates" provided over the phone, Online Booking Totals and any totals via text/email messages are rough approximations only and are non-binding.

• Final Quote: Your final total is calculated at the conclusion of your appointment based on the specific time, techniques, and customized products required for your individual results.

Salon Service Adjustment Policy

At The Radiant Rose Salon, we pride ourselves on providing high-quality, professional results. Our goal is for every client to love their hair. We are a collective of independent professionals, and to ensure we maintain our high standards, we uphold the following service adjustment policy.

Our Adjustment Standard

If you are not completely satisfied with your hair service, we ask that you contact your stylist within 48 hours of your original appointment.

Complimentary Adjustments: We are happy to provide complimentary adjustments for minor refinements on services that have been completed and paid for in full, provided the request is made within 48 hours and can be completed within 60 minutes or less.

Requested Changes & Add-Ons:

If you decide you would like a change to your original service (e.g., upgrading from a partial to a full foil, or adding more density/foils to a specific area) or if you request additional work that was not part of your initial paid service, these are not considered adjustments. These requests will be charged as a new service appointment or as additional service fees, as they require extra time and professional products.

Services Not Included in Paid Appointments: Our complimentary adjustment policy applies exclusively to services that were booked and paid for in full. Any courtesy work, complimentary add-on services, or services provided at no charge are not eligible for complimentary adjustments, re-dos, or corrections. If you wish to adjust or add to a service that was provided as a courtesy at no charge, standard service fees for time and professional products will apply.

Time & Product Fees:

If an adjustment or requested change requires more than 60 minutes of service time, a charge for the stylist’s time and the professional products used will be incurred.

Professional Assessment:

All adjustments are subject to a professional consultation. We reserve the right to determine if an adjustment qualifies as a complimentary service or if it requires a paid booking.

Our Commitment to Quality

Because we provide professional, salon-grade products for all services performed at The Radiant Rose Salon, every stylist is committed to ensuring that clients are satisfied with their results. We expect all stylists—including our independent rental stylists—to uphold this standard by working with you to address any concerns within this 48-hour window

Focused on clients

Cancellation, Rescheduling & No‑Show Policy

We require 48 hours’ notice for cancellations or appointment changes. Color services reserve extended time, and late changes impact our ability to serve other clients.

48+ hours: Deposit is refundable or transferable. Under 48 hours: Deposit is forfeited and the card on file will be charged 65% of the initial service total at booking. No‑Shows: Deposit is forfeited and the card on file will be charged 100% of the initial service total at booking.

Appointments are reserved for you, and last‑minute gaps cannot be filled.

ALL DEPOSITS PAID AT BOOKING ARE NON REFUNDABLE!

Cancellations & Rescheduling

Your appointment time is reserved exclusively for you. We kindly ask for a minimum of 48 hours' notice for any cancellations or changes.

• Cancellations made with less than the required notice may be subject to a fee of 65% of the initial service total at booking + you will forfeit the non-refundable deposit paid at the time of booking..

• No-Shows: Failure to show up for an appointment without notice will result in a 100% charge of the initial service total + you will forfeit the non-refundable deposit paid at the time of booking.

Time Conscious

Service Timing & Color Appointments

Color services require extended booking times. Because these appointments block large portions of the schedule, changes made without proper notice affect availability for other clients. Please book accurately and reach out if you are unsure which service fits your needs.

Late Arrival Policy

If you arrive late, your service may be adjusted to fit the remaining time or rescheduled if the delay affects other appointments. If a reschedule is required, late‑cancellation terms may apply.

Quality & Speed:

We are committed to delivering healthy, beautiful results, which means we never rush your hair. Because every client’s hair is unique, some services may require more time than originally booked to allow for proper consultation, processing, technique adjustments, and maintaining hair integrity. Appointment times are estimates, and we’ll communicate any needed adjustments during your visit. We encourage clients to allow flexibility in their schedule so we can prioritize quality and the long-term health of your hair.

The Transformation Process & Client Trust

At The Radiant Rose Salon, we pride ourselves on professional, high-end results. When transitioning from dark to light, or during any major transformation, the process is a journey that often requires multiple sessions to achieve your goal.

To ensure the best possible outcome, we require our clients to adhere to the following:

Trust the Process: As a Certified Master Hair Colorist, I am professionally trained to manage the complex science of your hair. Every step of your service is a deliberate part of a technical plan to reach your goal safely.

The "In-Between" Stages: While moving from dark to light, your hair will pass through intermediate stages that may look uneven or off-tone. This is a normal, temporary part of the process and does not represent the final result.

Judge Only the Finished Work: Please refrain from evaluating your hair until the service is complete and I have confirmed that the final result has been achieved. Judging the hair during the process disrupts our professional workflow and creates unnecessary anxiety.